Store Policy
Legal notice
Website owner: Creating Kalm
Company registration number: 990 238 792
Address: Camaret-sur-Aigues, France
Email: contact@creatingkalm.com
Activity
Distance selling (online store) of products related to reading and well-being, including gift sets composed of various items such as: books, reading accessories, mugs, cups, teas, as well as other decorative or utilitarian objects.
The company handles the design, preparation and marketing of these products, primarily intended for individual customers via a website.
Host
Wix Online Platform LimitedAddress: 1 Grant's Row, Dublin 2 D02HX96, Ireland
Intellectual property
All content on this site (including text, descriptions, images, graphics, logos, photographs, designs and products) is protected by copyright.
and intellectual property.
Any reproduction, distribution or exploitation, even partial, is strictly prohibited without prior written consent from Creating Kalm.
The concepts, visuals, staging and product selections offered are original creations.
Any copying or imitation may be subject to civil and/or criminal prosecution.
General terms and conditions of sale (GTC)
1. Products
The products are described with the utmost care. The photos are for illustrative purposes only and are representative of the actual product. As the creations are handmade and decorated, slight variations may occur.
2. Availability and preparation
The products are prepared by hand within 3 to 5 business days after order confirmation. In the event of a stock shortage, the customer will be informed as soon as possible.
3. Price
Prices are shown in euros including VAT (all taxes included).
4. Payment
Payment is made online via the secure methods offered on the website.
5. Delivery
Shipments are made via the carriers offered during the ordering process.
Delivery times are given as a guide and may vary.
Creating Kalm cannot be held responsible for delays, losses or damages caused by the carrier.
6. Returns and exchanges
Due to the personalization and handcrafted nature of some items, no returns or exchanges are possible, except in the case of a defective product or an error on our part.
If there is a problem with your order, we will always do our best to find a satisfactory solution.
7. Damaged Products
We take special care in preparing and packaging each order.
If, despite these precautions, an item arrives damaged, the customer must contact us within 48 hours of receipt, providing clear photos of the product and packaging.
After verification, we will offer a replacement, a credit note, or a refund.
depending on the situation.
7. Personal Data
The information collected is used solely for order processing and communication with the customer.
They are never resold to third parties.
Need help
For any questions or special requests, you can contact me via the website form.
or by email at contact@creatingkalm.com .
I will be happy to answer you as soon as possible.